Customer Service

Care Instructions

Be nice to your undies! Treat your lingerie with love!
Please take the time to wash the garments –depending on style- either by hand in lukewarm water or in a delicate 30°C machine wash with a gentle detergent. Wash light and dark colours separately and then lay flat to to dry. Avoid bleach, tumble dry, iron and dry-clean and if you want to avoid a bra mess and dull hardware: always use a washing bag for your lingerie!

And please think of your karma and use an environment friendly detergent! 

Gift Wrapping

Whether you treat yourself or buy it for a special friend, all orders include gift wrapping as a complimentary service. If you want to add a personal message, please leave a comment in the „special instructions for seller“-box and I will add a beautiful, handwritten card to your order.

Gift Cards

Looking for a gift and don't know the right size or can't decide which piece to buy for your special someone? Let your loved one choose instead and give the gift of choice with a gift card! Simply select the amount (from 10-500 EUR) you require and your gift card with a unique code and instructions on how to redeem it will be delivered to you by email.
Do you want a proper, physical gift card? Please leave a note in the „special instructions for seller“-box and I will send you or the recipient a beautifully giftwrapped gift card.

Please note:
  • may only be redeemed at by introducing a unique code at checkout.
  • expires 12 months from the date of issue.
  • cannot be applied retrospectively to orders already placed.

Purchasers are responsible for providing an accurate and deliverable email address.
Please safeguard your e-gift card number. The bearer is responsible for its loss or theft.
I cannot return gift cards as well as any unused balance of each voucher for cash.
If your order total is less than the value of the gift card, the remaining balance can be used as credit against future orders.
If you return products you have purchased using a gift card, the remaining balance will be credited to your account as store credit and will be redeemed against subsequent orders.

Bespoke orders

You love the lingerie and loungewear but can’t find it in your size or are afraid it won’t fit? Drop me a line with an enquiry and your measurements and I will be happy to assist you.

If you have a special request for a different colour of fabric, trim or material in general, contact me to discuss your requirements here

For the ultimate bespoke experience visit or contact to request a private appointment in Vienna.

Please note: I cannot accept returns/exchanges on bespoke orders.

Blog, Press and Collaboration Enquires

Please send your enquires to


Want to be in the know? Join my mailing list for news, behind the scenes stuff, secret discounts and all the special stuff I keep just for you. Just leave your emailadress in the pop-up window at this website or in the box below and be a little patient. I promise, I won’t spam you!


I accept paypal and SOFORT Banking (DIRECTebanking).

PayPal is an online payment processing company widely used on the Internet to facilitate sales transactions, including credit card payments. When you proceed with making your online purchase and you select PayPal as a method of payment you will be transferred to the PayPal site where your transaction will be processed.

With SOFORT Banking online shopping payments has never been easier! You can use your own online banking login details – convenient and secure. And thanks to the transaction confirmation your order can be processed immediately. Look forward to speedy delivery! is hosted by All Shopify stores include a 128 bit SSL (Secure Socket Layer) technology Certificate used by the store shopping cart. In addition, Shopify’s e-commerce hosting is Level 1 PCI Compliant.

Personal note

Are you purchasing a gift and want to add a personal message with your order? Just write it in the „Special instructions for seller“-box during check out or drop me a line at and I will include a beautiful, handwritten card in your order.


Please note, all prices are in Euro (EUR), exempted from VAT, due to the small business law, as defined in §19 UstG.


Please find more information here.

Promotion codes & debit notes

Promotion codes are non-transferrable and there are no cash alternatives. If provided, they must be redeemed by the date published.


Every single piece is designed and manufactured with lots of patience, love and loud music in a tiny studio in Vienna, Austria. This means that every item from Daniela Paradeis is not only vegan and sexy but fair as well and has been produced not only animal-free but also sweatshop-free.

All the garments in the shop are made-to-order and can take up to 2 weeks to be made for you - please be a little patient and take care when ordering if you require the garment within a certain time frame.


For all wholesale queries, please contact me via


If you have any other inquiries, I am always here to help!

You can contact Daniela Paradeis via the instant chat messenger at the right bottom of this website or email to